How Triose Boutique Hotel enhanced its guests’ payment
experience with Worldline Hospitality Solution

Triose is a boutique hotel in Lonavala that comprises three buildings viz. Triose Plaza, Villa, and Hotel, with each one flaunting distinctive design and unique beauty.

Triose Plaza offers multiple options for food and beverage, including a lounge bar, restaurants etc. It also has a three-screen multiplex, and game zones amongst other avenues of recreation and leisure. Triose has 37 luxuriously furnished rooms, in 6 categories, with sprawling views of the Lonavala Lake or Agricultural Land.

  • The challenge

    The COVID-19 pandemic led the hospitality industry to reinvent its need for Digitalization and take operations online. Triose was seeking to implement a user-friendly contact-free guest experience with integrated contactless payment services to ensure the guests have a seamless and safe digital experience.

    They also required an avenue to collect payments from overseas guests using international cards.

  • The solution

    End-to-end Hospitality Payment Solution For A Seamless Guest Experience.

    Triose was looking for a payment partner to help them with innovative ways to deliver a contactless experience for the guests.

    Being a leader in the payments space in India, Triose was confident that Worldline’s offerings will enable them to offer a secure and harmonious checkout experience to the guests and make the payment experience seamless and contactless.

  • With Worldline India, Triose found the right partner to implement its end-to-end hospitality payment solution.

    The solution is simple and fast to deploy. It is designed to support all the use cases such as check-in, no-show, top-up, and quick check-out to allow the guest to have same experience across every digital channels. With features like Dynamic Currency Conversion, Triose was also able to offer their international guests the choice of paying in their preferred currency further elevating their guest happiness.

“Owing to their amazing team who work round the clock, Worldline provided us with the best-personalized payment solutions. Quick integration and best-in-class performance of their contactless solutions have increased our digital collections across various guest touchpoints and enhanced our guest experience. We couldn’t have asked for a better payment partner than Worldline India.”

Geetika Todi

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