Leading Global Automaker
The Leading Global Automaker Experiences 25% Increase In The Online Payment Collection From After-Sales Service With Worldline India
Our Client
The Leading Global Automaker has been a market leader in the automobile industry for the past 83 years. Our client is driven towards providing quality that meets international standards, equipped with excellent connectivity and protection features. The Leading Global Automaker offers a wide range of cars, right from adventurous and sporty to fancy and glamourous. Consumers can choose from the 318 distribution networks spread across India, both offline and online, and manage transactions through physical as well as digital modes of payment.
What Were The Business Challenges Faced By The Leading Global Automaker?
Based in South India, our client was looking for a digital payments solution that could offer convenience and frictionless payment experience to their customers. They also aimed at optimising the use of online interfaces such as mobile application and website, and reducing cash handlings for after-sales service.
Our Solutions
Worldline India – a Worldline brand has been a trusted payment partner for the Leading Global Automaker since 2015 and has offered its tailored payment solutions by:
Integrating its best-in-class Next Gen Payment Gateway with their online interfaces (mobile application and website) which enabled the customers to purchase spares and book new cars online from any company dealer across India.
Enabling dealers to send payment requests through email or SMS to customers through our payment link solution - LinkPay, which was also integrated with the Dealer Management System.
Incorporating Next Gen Payment Gateway in its Learning & Development unit where the training packages for the dealers/non-dealers are collected online via their website.
Integrating LinkPay to solve the problem of ‘customer not present’ scenario and reduce cash handling to make collections smooth and contactless for after sales service at their workshop. With Worldline India’s innovative offering, they could send payment links via email or SMS to customers to make payments online, contactless, and instantaneously.
Integrating its best-in-class Next Gen Payment Gateway with their online interfaces (mobile application and website) which enabled the customers to purchase spares and book new cars online from any company dealer across India.
Enabling dealers to send payment requests through email or SMS to customers through our payment link solution - LinkPay, which was also integrated with the Dealer Management System.
Incorporating Next Gen Payment Gateway in its Learning & Development unit where the training packages for the dealers/non-dealers are collected online via their website.
Integrating LinkPay to solve the problem of ‘customer not present’ scenario and reduce cash handling to make collections smooth and contactless for after sales service at their workshop. With Worldline India’s innovative offering, they could send payment links via email or SMS to customers to make payments online, contactless, and instantaneously.
Business Benefits
Our client was able to:
- Onboard all the 200 dealers pan-India onto their website and mobile application to interact with customers online.
- Ensure that the dealer network retained their existing customers and expand their customer base by offering them a better payment experience.
- Improve efficiency of the after-sales service process with its tailored contactless payment suite.
- Witness 25% upsurge in the online payment collection from after-sales service.
- Automate the entire flow of reports, reconciliation, and invoicing, with easy-to-integrate APIs.
What Our Customers Have To Say About Us?
“Thanks to Worldline India's tailored solution, we reduced cash handling at our workshops to make collections smooth and contactless. We made it possible for our customers to pay for cars as well as commercial vehicles’ service and spares without visiting the outlet via a payment link sent over email or SMS.”
Spokesperson, The Leading Global Automaker.
Related Customer Stories
“We are happy to partner with Worldline India for our digital payment solution experience. Being a global player in the payments space, we are confident that the company’s technology offering will help HDFC Life offer a secure and harmonious experience to the customers making payments for premiums and registering for digital mandates. We will continue to invest in customer centric technology partnerships that will help us re-imagine the life insurance business.” Parvez Mulla, Chief Operating Officer, HDFC Life.
“After integrating Worldline India, we have seen a significant improvement in our service level. Owing to their amazing team who works round the clock, they provide us with the best personalised solutions. With quick integration and best-in-class performance, their product solutions resulted in more customers using our website and mobile app. We couldn’t have asked for a better payment partner than Worldline India.” – Nitin Sawale, COO, Sarda Farms.