Contactless Payments In Retail: How It's Changing The Shopping Experience

Worldline Editorial Team

As cashless payments become more common, the days of swiping a card and signing for every little purchase are coming to an end. Stores all over the world are using contactless payment technology to shorten long queues and make it easier for customers to pay.

Surprisingly, the number of users of contactless mobile payments will pass 1 billion for the first time in 2024 which is a 60% increase as compared to 782 million users in 2022, according to research.

Read on to know how contactless payments are changing the shopping experience for both buyers and sellers and why this trend isn't going away anytime soon.

Contactless Payments At A Glance

Contactless payments are a type of payment that uses state-of-the-art technology called near-field communication (NFC) to make payments easier. These are often integrated with credit and debit cards and can have an identifying chip and a microchip that can allow payments without a signature or physical card.

Contactless Payments: How It's Changing The Shopping Experience?

Secure Transactions

Contactless payments are safe because they use high-tech security and encryption. They get rid of the need to hand over a card or cash in person, which makes fraud less likely. Through secure channels, the customer's device sends data that has been encrypted to the merchant's system. This makes data theft less likely.

Less Waiting Time

Customers don't have to wait in long queues because contactless payments are faster and easier. Because they don't have to use cash or swipe a card, the transaction can be done much faster. This saves time for customers and keeps the payment queues moving quickly, which in turn improves their shopping experience.

Convenience for Customers

Payments that don't need a card reader are also easy for customers to make. They no longer have to worry about counting out cash, standing in line to pay, or digging through their wallets to find different cards. They can simply pay with phones where all of the payment information can be kept in one place.

Increased Choice

Customers can use contactless payments instead of cash or credit/debit cards to pay. This gives customers more ways to pay, so they can pick the one that works best for them. Also, the different ways to pay with contactless payments help to bring in more customers, especially those who were hesitant to use traditional methods.

Gaining Customer Insights

Contactless payments improve the shopping experience and teach retailers about customer behavior. When we as customers use contactless payments, stores can learn about our shopping habits, likes, and dislikes. With this information, stores can improve the products and business decisions to meet customer needs.

Competitive Advantage

Retailers can stay ahead of the curve and stand out from competitors by letting customers pay hassle-free. This can help them get and keep customers who want shopping to be easier and more accessible.


Contactless payments are changing the way shoppers shop and stores do business. Customers get a faster, more secure, and easier-to-use checkout process. In the meantime, retailers are learning more about customers, which helps them make data-driven decisions.

At Worldline, we have the knowledge, technology, and experience that can enable stores to offer their customers the best payment experience. Don't miss out on the chance to improve your customers’ shopping experience, check out Worldline’s payment solutions now>